Refund policy

Returns & Refunds Policy

Last Updated: 10/06/2026

At Lockfit Performance we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our returns policy below.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery provided that:

  • The item is unused and in original condition.
  • The item is returned in its original packaging.
  • Proof of purchase is provided.

Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Faulty or Damaged Products

If your LOCKFIT product arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the product where applicable

If approved, we will offer:

  • A replacement product
  • A refund
  • Store credit

depending on the circumstances.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns of products that:

  • Have been used or worn
  • Have been damaged through misuse
  • Are not in their original condition

Customised or personalised products are generally non-refundable unless faulty.

Refund Process

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The item was supplied incorrectly
  • The item was damaged during transit

We recommend using a tracked shipping service for all returns.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under Australian Consumer Law.